Over the past few years, Ecommerce has grown in importance. The internet has greatly changed buying and selling. Ecommerce sales are estimated to reach over 6.3 trillion dollars in 2024. And this number is likely to continue rising in the future.

When you create or update an eCommerce store, finding the best agency is challenging. Many questions come to your mind, but it can be tough to know what to ask. So, let’s ask these key questions to make the best decision for your company.

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Here Are The Key Questions To Be Asked To Your Ecommerce Agency

What makes you unique? 

Every agency wants to say it offers stunning websites that can be customized for your business and improve the client experience. But what sets you apart from the rest? Give the company a chance to describe what makes them unique. You may decide that their practices inspire or discourage you, or that your goals match or vary.

How long does it take to create an Ecommerce website? 

Expert Ecommerce agencies can guide you through their process, from planning to the post-launch. They follow a workflow, and they will hire experienced developers in your field to work on your website.

What’s the duration? Your Ecommerce development partner should offer a project plan or completion document. This will be beneficial to all sides to ensure that goals and deadlines are met.

 How do you help if the website goes down?  

A few minutes of downtime can hurt sales, particularly in peak seasons or during the holidays. You must confirm that the company you work with has all the resources necessary to quickly get you back up and running. Also, check out their method of managing updates and technology releases. Ask about maintenance packages, rates, and how they resolve site issues.

What specific problems did you face on similar projects? 

A responsible Ecommerce development company will share details about its previous projects. If they do not do so, they may not be honest in other matters. Talk about their partners for complete solutions, such as email or digital advertising, to save money on time.

Will you create my website from scratch or use templates? 

We’ll create your website from scratch, making it unique to your needs. Using templates might make it more difficult to completely customize your website. We ensure that your website is customized to your exact specifications, as we start from scratch. 

This strategy offers greater flexibility and creativity in both design and functionality. You’ll have a unique website that makes an impact and successfully meets the goals you have set.

How quickly do you respond to queries or issues, and tackle urgent matters?  

Make sure the agency’s response methods match your needs. Some offer 24/7 support via phone or email, while others prefer office hours and use platforms like Slack. To work together effectively, make sure your demands match their services.

Have you considered how long it takes for a web page to load?

The amount of time it takes for a web page to fully load in a certain browser is called the page load time. Why does it matter? Customer experience and good SEO. 

Because of this, the code must be simple to understand and lightweight. 

This is what may quickly turn away customers. Thus, pay attention while using large images and videos, particularly on the main page or other landing sites.

What level of importance is given to SEO?

Creating a website is a particular task, but for improved results, it must rank high. If technical work is done after development is complete, it may make the website look less appealing. Thus, it is a must that SEO be prioritized, especially at the development stage. Find out from the agency whether it needs SEO experts to work with developers to produce a better product.

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Are you looking for the best eCommerce development agency? Let’s hire our experienced developers to help you ask the key questions and make the best choice for you!